Excerpt:
A multi-million-dollar government helpline set up to support people worried their family or friends may be at risk of violent extremism appears to be failing to gain traction.
The Step Together helpline was launched in June by the New South Wales Minister for Counter Terrorism, David Elliot.
Costing $3.9 million over three years, the initiative is part of a $47 million program designed to fight radicalisation following the murder of NSW police accountant Curtis Cheng.
The helpline markets itself as an advice and counselling service, and is staffed by professional counsellors seven days a week from 7:00am to 9:00pm.